We are ready to help you
Frequently Asked Questions
Got questions? We’ve got answers.
Whether you’re curious about our tune-up services, turnaround times, or what to bring when you visit, this page covers everything you need to know. Find quick answers and helpful info to keep your ride smooth and stress-free.
FAQ
Whether you’re new to our shop or an old friend, you’ll find the information you need to make your experience seamless and stress-free.
What are your opening hours?
We are open from monday through saturday!
Monday – Saturday: 7AM to 11PM.
Sunday: Closed
Do you offer repairs and maintenance?
Absolutely. We provide tailored repair and maintenance services based on each rider’s specific needs, from casual commuters to high-performance athletes. Whether your bike needs a basic tune-up, a full overhaul, or a precision adjustment before a race, we are ready to help.
Over the years, we’ve built a reputation as one of the top service centers in New York City, known for our attention to detail, expert diagnostics, and fast turnaround times. Every bike that enters our workshop is treated like it’s our own.
You can explore our full range of services on our Service Page, or feel free to stop by the store, no appointment is needed.
Do you carry gear and accessories like helmets, lights, locks, and apparel?
Definitely. We stock a premium selection of helmets, lights, locks, shoes, GPS devices, sports nutrition and hydration among many other accessories. Everything you need for performance, safety, and style.
What types of bikes do you carry?
We offer a wide range of high-performance bicycles. Please visit PINARELLO, CERVELO, ORBEA AND LOOK WEB SITES FOR THE FULL LINE OF PRODUTS .
What is the price range of your bikes?
Kindly please visit the web pages of the brands we represent for range of prices and models. We carry top-tier brands and performance-grade components available in our store. You can also find all our products in the google store.
Do you do custom builds?
Yes, we specialize in custom-built bicycles designed around your riding style, body geometry, and performance goals once you provide us with a professional bike fit.
Whether you’re looking for a lightweight road machine, a rugged gravel setup, or a frame with high-end components, we’ll help you create the perfect build from the ground up.
Our team works closely with each customer to select the ideal frame, groupset, wheels, and finishing kit, ensuring that every detail is dialed in to your preferences and riding experience. We partner with top brands to deliver world-class results.
If you’re considering a custom build bike, we encourage you to message us through our site chat or visit our store to tell us more about what you’re looking for. We’ll guide you through the entire process and recommend the best options based on your needs, budget, and cycling goals.
What brands do you carry?
We carry a curated selection of premium brands, including, Pinarello, Cervelo, Orbea and Look. As well as top-tier components and accessories. You can also find all our products in the google store.
Do you assemble bikes purchased online or from other stores?
Yes, we offer professional assembly services for bikes bought elsewhere. We will ensure your bike is safe and properly assembled, adjusted, and ready to ride.
Expert Bike Repair Services
Basic Tune Up
Perfect for quick checkups and everyday riders.
We’ll adjust your brakes and gears, check your chain tension, and make sure everything’s safe and functional. Includes tire pressure check, chain and pivot point lubrication, and minor tweaks to keep your bike riding smooth.
Standard Tune Up
Our most popular option, great for bikes that see regular use.
We inspect and fine-tune your brakes, derailleurs, shifters, cables, and chain. We’ll true the wheels, torque all bolts, and install any parts needed (parts charged separately). Everything gets aligned and adjusted for a safer, smoother ride.
Full Bike Overhaul
A complete deep clean and reset—ideal for serious cyclists or bikes that need serious TLC.
We fully remove and degrease your drivetrain components, then reinstall and tune everything. The frame is cleaned, polished, and inspected. Wheels are trued, and tires are checked for wear. Includes professional installation of any parts (parts charged separately).
Got Questions? We’ve Got Answers
We Are Your Neighborhood Bike Experts, Ready to Help
Whether you’re unsure about a strange noise on your bike, need help choosing the right components, or just want honest advice, we’re here for you. At JS Cycle, no question is too small and no repair too big. We are always ready to guide you, explain every step, and make sure you leave with confidence. Visit us in Harlem or reach out anytime, we’re here to keep you rolling, informed, and supported.